Our Support Resources :
Looking for the best way to master SCANeR and optimize your simulations? Our support resources provide everything you need—from beginner-friendly Quick Starts to in-depth troubleshooting in our Knowledge Base.
Quick Starts
New to SCANeR? Get up and running quickly with our Quick Starts! Here, you’ll find step-by-step guides, expert advice, and best practices to help you master the software with ease. Whether you’re a beginner or looking for a refresher, our tips and tricks will ensure a smooth learning experience. Follow the guide and start exploring SCANeR today!
Quick Starts Next
Upgrading to SCANeR Next? Our Quick Starts Next resources are here to assist you with your migration from previous versions. Learn about key differences, new features, as well as best practices and tools to transition smoothly while maximizing the power of the latest SCANeR technology.
Knowledge Base
Need answers? The SCANeR Knowledge Base is your go-to resource for detailed articles, troubleshooting guides, and expert insights. Explore how-to guides and solutions to common questions for each Pack. Plus, take advantage of sample projects created by our engineers—a great way to learn best practices and kick-start your own simulations without starting from scratch!
Our maintenance offers :
A team of experts is at your disposal to help you with our SCANeR software. You can now choose the maintenance that best suits your needs among our three proposals below.
Standard | Premium | Enterprise* | ||||
Supported versions | ||||||
N and N-1 | ||||||
Distributed updates | ||||||
N (2 majors, 2 quarterly) + N-1 (4 quarterly) | ||||||
Access to support | ||||||
AVSimulation Help Desk | ||||||
SCANeR Knowledge Base | ||||||
Phone (opening hours 9am-5pm CEST) | ||||||
Remote assistance for diagnostic of SCANeR Issue | ||||||
Audio follow up meetings | Quarterly | Monthly | ||||
Response time | ||||||
First response | Processing time | First response | Processing time | |||
Qualification level | High | Best effort | 2 bu. days | 15 bu. days | 1 bu. day | 10 bu. days |
Medium | 5 bu. days | Best effort | 3 bu. days | 20 bu. days | ||
Low | 10 bu. days | 5 bu. days | 30 bu.days | |||
Software correction | ||||||
Qualification level | High | Best effort | End of quarter** | 15 bu. days | ||
Medium | Best effort | End of quarter** | ||||
Low | Best effort | |||||
Price for new licenses | 20% | 25% | 35% | |||
*only for industrial customers with more than 5 licenses.
**For cases diagnosed more than one month before the end of the quarter.
Additional validation on user-specific test cases can be offered as an additional service
